4.
Insurance.
You must be adequately insured for your holiday. If you decide not to take
out the insurance we offer through
Fogg Travel Insurance Services Ltd
(which
we strongly advise should be taken out at the time of booking by clicking on
the link.), you must within 28 days of booking
provide us with written details of your alternative insurance policy (which
must offer at least comparable cover to the one we advertise). You must
confirm in writing that you do not need our policy, that yours offers
equivalent cover and you indemnify us from any claim whatsoever resulting
from your decision to provide your own insurance cover. Please note,
pregnancy and ill health may affect insurance cover. Please ensure you read
your insurance policy document as soon as you receive it and take it on
holiday. It is your responsibility to ensure the insurance cover you
purchase (whether it is the policy we offer, or another one) is suitable and
adequate for your particular requirements.
5. The
cost of your holiday arrangements.
We reserve the right to increase or decrease the prices of unsold
arrangements at any time before your booking is confirmed. You will be given
the correct current price of your chosen arrangements at the time of
booking. Once your booking has been confirmed, we will guarantee not to
surcharge any existing booked arrangements. This guarantee does not cover
changes by you which may add to the facilities or services you receive and
which may involve additional costs. Costs charged by carriers with whom you
have a separate contract - even if arranged by us - may be subject to
surcharges.
6. Changes
by you.
Should you wish to make any changes to your arrangements after they have
been confirmed, you must advise us in writing. Whilst we will endeavour to
assist, we cannot guarantee we will be able to meet any such requests. Any
alterations made to the existing booking except additions will be deemed to
be a cancellation and the charges set out in clause 7 will apply. It may
also be necessary to levy a small administration charge to process any
alterations.
Change of outward and/or return date of holiday treated as cancellation and
re-booking - cancellation charges apply as set out in Clause 7.
7.
Cancellation by you.
Should you or any member of your party need to cancel your chosen holiday
once it has been confirmed, the person who signed the booking form must
immediately advise us in writing. Cancellation charges will then be payable
as set out below to compensate us for the cost of making your booking and
the risk that we may be unable to re-sell your cancelled arrangements. These
charges are calculated from the date written notice of the cancellation is
received by us as a percentage of the total price payable excluding
insurance premiums and any amendment charges which are non refundable in the
event of your cancellation.
Period before
departure within which written notification of cancellation is received by
us Cancellation charge
More than 56 days Deposit
56-42 days 30%
41-28 days 50%
27-14 days 80%
Less than 14 days 100%
In addition
to the cancellation charge, we reserve the right to pass on any charges made
by the suppliers of any services booked by us on your behalf. Depending on
the reason for cancellation, you may be able to reclaim these cancellation
charges (less any applicable excess) under the terms of your insurance
policy.
8.
Alterations and /or cancellations by us
We reserve the right to make minor alterations to brochure, website and
holiday details before and after bookings have been confirmed. In the case
of a minor or significant alteration being made we will advise you at the
earliest possible date. In the event of a significant alteration, you may
accept to cancel your holiday and receive a full refund. Sarl Savoie Flair
will pay no compensation.
Very
occasionally it may be necessary to for us to cancel a confirmed holiday. We
musty reserve the right to do so. If we do so you will receive a full refund
of all monies paid. We accept no legal liability and will pay no
compensation.
Very rarely
we may be forced to curtail your holiday after the date of departure where
circumstances amounting to 'force majeure' occur as set out in clause 9
below. In this very unusual situation, we regret that we cannot make refunds
(except where refunds are made from a supplier ), meet any cost or expenses
you may incur as a result or pay any compensation.
9. Force Majeure.
We regret we cannot accept liability or pay any compensation where the
performance or prompt performance of our contractual obligations is
prevented or affected by 'force majeure'. In these booking conditions,
'force majeure' means any event which we or the supplier of the service(s)
in question could not, even with all due care, foresee or avoid. Such events
may include war or threat of war, riots, civil strife, terrorist activity,
industrial dispute, natural or nuclear disaster, adverse weather conditions,
fire and all similar events outside our control.
10. Our
liability to you.
We accept responsibility for ensuring that all parts of our contract with
you are properly performed subject to the following exceptions. We cannot
accept liability where any failure to perform or improper performance was
due to:-
1. the act(s) and/or omission(s) of the person(s) affected or any member(s)
of their party or
2. those of a third party not connected with the provision of your holiday
and which were unforeseeable or unavoidable or
3. an event which either ourselves or the supplier of the services in
question could not have foreseen or forestalled even with all due care.
4. ACTIVITIES WITH Sarl Savoie Flair - if you carry out any activities with
a member of Sarl Savoie Flair staff or representative of Sarl Savoie Flair,
Sarl Savoie Flair cannot take any responsibility for injuries howsoever
caused. At all times clients must use their own judgements based on their
abilities, and all activities are at their own risk.
11.
Complaints.
In the event that you have reason to complain whilst on holiday with us, you
should immediately notify a member of staff. By raising complaints early,
they can often be dealt with quickly so the rest of the holiday can continue
to your satisfaction. If you are still unhappy after your initial complaint,
please ask to see the Resort Director. It is in your best interests to
follow this procedure, but if you choose not to, or you are not satisfied
with the way your complaint has been handled, you have 28 days from the end
of the holiday in which to write to us with full details. We cannot
accept liability if you fail to notify the complaint or claim entirely in
accordance with this clause.
12.
Conditions of suppliers.
Please note that all services are provided subject to the conditions of the
relevant supplier. Some of these conditions may limit or exclude the
supplier's liability to you, usually in accordance with the appropriate
international conventions.
13.
Special requests.
If you have a special request, please clearly note it on your booking form
or if after booking, make it in writing. A special request will only be
binding if we have confirmed in writing that it will be complied with.
Therefore, unless we have agreed in writing to provide such a service or
facility, failure to meet any special request will not be a breach of
contract on our part. If we undertake to pass on requests to suppliers or
other service providers (for instance ski schools or airlines) we cannot
guarantee such requests will be met even if we have confirmed that they have
been passed on. If you have any medical problem or disability which may
affect your holiday, you must advise us in writing at the time of booking
giving full details. If we reasonably feel unable to properly accommodate
your particular needs, we must reserve the right to decline your booking, or
cancel it when we find out the full details if you fail to provide these at
the time of booking.
14. Delay.
We regret we are not in a position to assist you in the event of delay at
your outward or homeward point of departure. Any airline concerned, may,
however, provide refreshments etc.
15. Client
Liability
When you book a holiday with us, you accept responsibility for any damage or
loss caused by you or any member of your party. Full payment for any such
damage or loss must be made at the time to ourselves or the third party
concerned. If you fail to do so, you must indemnify us against any claims
(including legal costs) subsequently made against us as a result of your
actions. We expect all clients to have consideration for other people. For
the comfort of all our guests we operate a strict NO smoking policy in
our chalet. If in our reasonable opinion or in the reasonable opinion of any
other person in authority you or any member of your party behave in such a
way as to cause or to be likely to cause distress, danger or annoyance to
any third party (including other clients and staff) or damage to property,
we reserve the right to terminate the holiday of the person concerned
without notice and ask them to leave the premises. In this situation, our responsibilities towards that person
(including any return transport arrangements) will immediately cease and we
will not be responsible for meeting any costs or expenses they may incur as
a result. We will not make any refunds or pay any compensation to the
individual involved or to members of his/her party or associates wishing to
curtail their holiday as a result.
16.
Passport, visa and health requirements.
We cannot accept
any liability if you are refused entry onto a flight or into any country due
to failure on your part to carry the correct passport, visa or other
documents required by any airline or authority. Requirements may change and
you should check the up-to-date position with the passport office and your
doctor in good time before departure. Before travelling you are advises to
check with your own doctor for your own medical requirements.
17. Accompanied
skiing
Ski guiding /
accompaniment is provided as a free service to our clients, to comply with
French regulations. This service does not form any part of your holiday
contract and/or holiday cost. This service will not be offered on every day
of your holiday and we reserve the right to withdraw this service at any
time. Should this service be withdrawn, we cannot be held responsible. All
clients ski at their own risk. We cannot be held responsible for any
accidents or injuries, however caused.
18. Chalet
Minibus service
A
complimentary chalet minibus service will transport you around the resort.
This service is designed to take you to and collect you from prearranged
starting and finishing points at the beginning and at the end of the day. We
reserve the right to withdraw this service should the situation arise.
19. Resort
prices
Any prices given
for activities, equipment hire, instruction and ski passes were as accurate
as possible at the time of our publication. Should these prices change
between booking and arrival, we cannot however accept any responsibility .
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